Insurance claims

We're here to help!

Making a claim

Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.

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Credit card payment insurance Travel insurance Loan insurance

Credit card payment insurance

Making a claim

1. Contact us

Call us at 1-877-871-7500, option 2 to start the claim process.

2. Complete the forms

We'll send you the forms you need based on your situation and the credit card payment insurance coverage you selected.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

Travel insurance

Get healthcare when you travel

Call our 24/7 assistance service.¹

Canada/United States: 1-800-361-6068
Around the world (collect): 1-514-286-8411

Make a claim when you get back

Call Customer Service² to file a claim.

Quebec : 1-800-387-2538
Ontario and Atlantic Canada: 1-800-557-3907

We will help you review all the important details of your travel insurance claim.

Loan insurance

Making a claim

1. Contact us

Call Customer Service³ at 1-877-871-7500, option 2 to file a claim. We'll guide you through each step of the process.

2. Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or we can send them to you.parvenir.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

We must receive the documents no later than one year from the date that the event occurred.

In case of disability: information on the waiting period

There is a waiting period of 60 days before you can receive benefits. However, you can submit your claim before the end of the waiting period. You will remain responsible for making loan payments during the waiting period, while your file is being studied and once you start receiving benefits.

Need help?

Your mortgage loan insurance includes access to a helpline to assist you and your loved ones. You can call for information about your insurance coverage or for help in the event of a disability, critical illness, or death. To use the service, call 1-855-484-8358 between 9:00 a.m. and 8:00 p.m., any day of the week.

Little details that matter

Claim forms: Loan insurance

In the event of disability:

Statement of insured
Statement of employer or self-employed worker
Authorization to disclose information
One of the following two forms:
- Physician's statement (physical) or
- Physician's statement (psychological)
Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec) or
- OHIP (Ontario) or
- Medicare (New Brunswick)

In the event of accidental dismemberment:

Statement of insured
Authorization to disclose information
Physician's statement
Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec) or
- OHIP (Ontario) or
- Medicare (New Brunswick)

In case of critical illness:

Statement of insured
Authorization to disclose information
Statement of attending physician:
- Heart attack or
- Cancer or
- Stroke
Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec) or
- OHIP (Ontario) or
- Medicare (New Brunswick)

In the event of death:

Statement of estate
Physician's statement
Authorization to disclose information
Authorization from one of the following agencies, depending on your province of residence:
- OHIP (Ontario) or
- Medicare (New Brunswick)
Copy of the death certificate
If it is an accidental death, a copy of the coroner's report (if available)

Legal disclaimers

1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.

2. Blue Cross Customer Service. Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans, an independent member operating under the name of Blue Cross in Quebec, Ontario and Atlantic Canada.

3. National Bank Life Insurance Customer Service.