Insurance claims
We're here to help!
Making a claim
Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.
On this page
Making a claim
Claim process
Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why, we are reviewing our claim process for each of the Credit Card Payment Insurance protections:
a) Involuntary job loss insurance
Send us a copy of the Record of Employment (Termination of Employment) provided by your employer:
By email : assurances@bnc.ca
Include your first and last name and a phone number where we can reach you.
Your request will be processed within the next 10 working days.
Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.
or
By fax to: 1-866-394-6340 or 514-394-6604
or
By mail:
National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7
b) Disability insurance
For a new request or a disability extension, send us a copy of the medical note completed by a doctor confirming the disabling diagnosis and the period of sick leave:
By email : assurances@bnc.ca
Include your first and last name and a phone number where we can reach you.
Your request will be processed within the next 10 working days.
Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.
or
By mail:
National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7
c) Life insurance, accidental dismemberment, critical illness, 1st diagnosis of cancer and Life event
Call us at 1-877 871-7500, option 2 to start your claim.
Get healthcare when you travel
Did you sign up for travel insurance after December 16, 2019?
Contact our assistance service1, available 24/7.
- Canada/United States: 1-844-783-7603
- Worldwide (collect): 514-394-0075
Did you sign up for travel insurance before December 16, 2019?
Contact Blue Cross Customer Service2.
- Canada/United States: 1-800-361-6068
- Worldwide (collect): 514-286-8411
Make a claim when you get back
Did you sign up for travel insurance after December 16, 2019?
Contact our assistance service1, available 24/7.
Canada/United States: 1-844-783-7603
Worldwide (collect): 514-394-0075
Did you sign up for travel insurance before December 16, 2019?
Contact Blue Cross Customer Service2.
Quebec: 514-286-6690 or 1-800-387-2538
Ontario and Atlantic Canada: 1-800-557-3907
Making a claim
Making a claim
Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why we are reviewing our process for submitting a loan insurance claim:
1. Complete the forms
We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or
we can send them to you.
2. Return the forms
Send the completed forms, along with all required documents, to the following address:
By email : assurances@bnc.ca
Include your first and last name and a phone number where we can reach you.
Your request will be processed within the next 15 working days.
Please note that the email is not secure. Take precautions by adding a password to the document and by sending a second email with the password.
or
By fax: 1-866-394-6340 or 514-394-6604
or
By mail:
National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7
The documents must be received within 1 year of the date of the event you are making a claim for.
Disability insurance: Waiting period
Please remember that there is a waiting period of 60 days (period during which no benefits are paid) before you can
receive payments. You can, however, submit the claim before the end of this period. You are still responsible for making the loan payments during the waiting period, while your file is being processed, and while receiving insurance payments.
3. Contact us
You can also call National Bank Life Insurance Customer Service at 1-877-871-7500, option 2, to get your claim started; we'll guide you through the steps to follow.
Little details that matter
In the event of disability:
- Statement of insured
- Statement of employer or self-employed worker
- Authorization to disclose information
- One of the following three forms/documents:
- Physician's statement (physical)
- Physician's statement (psychological)
- A detailed medical note from your attending physician or a progress report from your physician following your last medical appointment
Please note that we accept forms that you completed for other insurance companies.
- Authorization from one of the following agencies, depending on your province of residence:
In the event of accidental dismemberment:
- Statement of insured
- Authorization to disclose information
- Physician's statement
- Authorization from one of the following agencies, depending on your province of residence:
In case of critical illness:
- Statement of insured
- Authorization to disclose information
- Statement of attending physician for:
- Authorization from one of the following agencies, depending on your province of residence:
In the event of death:
- Statement of estate
- Physician's statement
- Authorization to disclose information
- Authorization from one of the following agencies, depending on your province of residence:
- Medicare (New Brunswick)
- For the residents of any other province, a specific authorization will be sent only if needed by National Bank Insurance.
- Medicare (New Brunswick)
- Copy of the death certificate
- If it is an accidental death, a copy of the coroner's report (if available)
Processing your claim
1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.
2. Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans, under licence by the Canassurance Hospital Service Association, an independent member operating under the name of Blue Cross in Quebec, Ontario and Atlantic Canada.
3. National Bank Life Insurance Customer Service.
Explore our insurance solutions
Need help?
One of our advisors will be happy to help you! Call the number in the relevant section above.
