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Insurance claims

We're here to help!

Making a claim

Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.

On this page

Credit card payment insurance

Making a claim

Claim process

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why, we are reviewing our claim process for each of the Credit Card Payment Insurance protections:

a) Involuntary job loss insurance

Send us a copy of the Record of Employment (Termination of Employment) provided by your employer:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

        By fax to: 1-866-394-6340 or 514-394-6604

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

 

b) Disability insurance

For a new request or a disability extension, send us a copy of the medical note completed by a doctor confirming the disabling diagnosis and the period of sick leave:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

 

c) Life insurance, accidental dismemberment, critical illness, 1st diagnosis of cancer and Life event

Call us at 1-877 871-7500, option 2 to start your claim.

Travel insurance

Get healthcare when you travel

Did you sign up for travel insurance after December 16, 2019? 
 
Contact our assistance service1, available 24/7. 

Did you sign up for travel insurance before December 16, 2019?  

Contact Blue Cross Customer Service2

Make a claim when you get back

Did you sign up for travel insurance after December 16, 2019? 

Contact our assistance service1, available 24/7. 

Canada/United States: 1-844-783-7603 

Worldwide (collect): 514-394-0075  

Did you sign up for travel insurance before December 16, 2019?  

Contact Blue Cross Customer Service2.

Quebec: 514-286-6690 or 1-800-387-2538 

Ontario and Atlantic Canada: 1-800-557-3907 

Loan insurance

Making a claim

Making a claim

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why we are reviewing our process for submitting a loan insurance claim:

1.   Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or
we can send them to you.

2.    Return the forms

Send the completed forms, along with all required documents, to the following address:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 15 working days.

Please note that the email is not secure. Take precautions by adding a password to the document and by sending a second email with the password. 

or

By fax: 1-866-394-6340 or 514-394-6604

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

The documents must be received within 1 year of the date of the event you are making a claim for.

Disability insurance: Waiting period

Please remember that there is a waiting period of 60 days (period during which no benefits are paid) before you can
receive payments. You can, however, submit the claim before the end of this period. You are still responsible for making the loan payments during the waiting period, while your file is being processed, and while receiving insurance payments.

3.    Contact us

You can also call National Bank Life Insurance Customer Service at 1-877-871-7500, option 2, to get your claim started; we'll guide you through the steps to follow.

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Need help?

Your mortgage loan insurance includes access to a helpline to assist you and your loved ones. You can call for information about your insurance coverage or for help in the event of a disability, critical illness, or death. To use the service, call 1-855-484-8358 between 9:00 a.m. and 8:00 p.m., any day of the week.

Little details that matter

Claim forms: Loan insurance

In the event of disability:

Please note that we accept forms that you completed for other insurance companies.

  • Authorization from one of the following agencies, depending on your province of residence:

 

In the event of accidental dismemberment:

 

In case of critical illness:


In the event of death:

Processing your claim

Legal disclaimers

1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.

2. Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans, under licence by the Canassurance Hospital Service Association, an independent member operating under the name of Blue Cross in Quebec, Ontario and Atlantic Canada. 

3. National Bank Life Insurance Customer Service.

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