Insurance claims

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Making a claim

Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.

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Credit card payment insurance Travel insurance Loan insurance

Credit card payment insurance

Making a claim

Claim process

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why, we are reviewing our claim process for each of the Credit Card Payment Insurance protections:

a) Involuntary job loss insurance

Send us a copy of the Record of Employment (Termination of Employment) provided by your employer:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By fax to: 1-866-394-6340 or 514-394-6604

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

b) Disability insurance

For a new request or a disability extension, send us a copy of the medical note completed by a doctor confirming the disabling diagnosis and the period of sick leave:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

c) Life insurance, accidental dismemberment, critical illness, 1st diagnosis of cancer and Life event

Call us at 1-877 871-7500, option 2 to start your claim.

1. Contact us

Call us at 1-877-871-7500, option 2 to start the claim process.

2. Complete the forms

We'll send you the forms you need based on your situation and the credit card payment insurance coverage you selected.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

Travel insurance

Get healthcare when you travel

Did you sign up for travel insurance after December 16, 2019?

Contact our assistance service¹, available 24/7.

Canada/United States: 1-844-783-7603
Worldwide (collect): 514-394-0075

Did you sign up for travel insurance before December 16, 2019?

Contact Blue Cross Customer Service².

Canada/United States: 1-800-361-6068
Worldwide (collect): 514-286-8411

Make a claim when you get back

Did you sign up for travel insurance after December 16, 2019?

Contact our assistance service¹, available 24/7.

Canada/United States: 1-844-783-7603

Worldwide (collect): 514-394-0075

Did you sign up for travel insurance before December 16, 2019?

Contact Blue Cross Customer Service².

Quebec: 514-286-6690 or 1-800-387-2538

Ontario and Atlantic Canada: 1-800-557-3907

Loan insurance

Making a claim

Making a claim

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why we are reviewing our process for submitting a loan insurance claim:

1. Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or
we can send them to you.

2. Return the forms

Send the completed forms, along with all required documents, to the following address:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 15 working days.

Please note that the email is not secure. Take precautions by adding a password to the document and by sending a second email with the password.

or

By fax: 1-866-394-6340 or 514-394-6604

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

The documents must be received within 1 year of the date of the event you are making a claim for.

Disability insurance: Waiting period

Please remember that there is a waiting period of 60 days (period during which no benefits are paid) before you can
receive payments. You can, however, submit the claim before the end of this period. You are still responsible for making the loan payments during the waiting period, while your file is being processed, and while receiving insurance payments.

3. Contact us

You can also call National Bank Life Insurance Customer Service at 1-877-871-7500, option 2, to get your claim started; we'll guide you through the steps to follow.

1. Contact us

Call Customer Service³ at 1-877-871-7500, option 2 to file a claim. We'll guide you through each step of the process.

2. Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or we can send them to you.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

We must receive the documents no later than one year from the date that the event occurred.

In case of disability: information on the waiting period

There is a waiting period of 60 days before you can receive benefits. However, you can submit your claim before the end of the waiting period. You will remain responsible for making loan payments during the waiting period, while your file is being studied and once you start receiving benefits.

Need help?

Your mortgage loan insurance includes access to a helpline to assist you and your loved ones. You can call for information about your insurance coverage or for help in the event of a disability, critical illness, or death. To use the service, call 1-855-484-8358 between 9:00 a.m. and 8:00 p.m., any day of the week.

Little details that matter

Claim forms: Loan insurance

In the event of disability:

Statement of insured
Statement of employer or self-employed worker
Authorization to disclose information
One of the following three forms/documents:
- Physician's statement (physical)
- Physician's statement (psychological)
- A detailed medical note from your attending physician or a progress report from your physician following your last medical appointment

Please note that we accept forms that you completed for other insurance companies.

Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec)
- Medicare (New Brunswick)
- For the residents of any other province, a specific authorization will be sent only if needed by National Bank Insurance.

In the event of accidental dismemberment:

Statement of insured
Authorization to disclose information
Physician's statement
Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec)
- Medicare (New Brunswick)
- For the residents of any other province, a specific authorization will be sent only if needed by National Bank Insurance.

In case of critical illness:

Statement of insured
Authorization to disclose information
Statement of attending physician for:
Authorization from one of the following agencies, depending on your province of residence:
- RAMQ (Quebec)
- Medicare (New Brunswick)
- For the residents of any other province, a specific authorization will be sent only if needed by National Bank Insurance.

In the event of death:

Statement of estate
Physician's statement
Authorization to disclose information
Authorization from one of the following agencies, depending on your province of residence:
- Medicare (New Brunswick)
- For the residents of any other province, a specific authorization will be sent only if needed by National Bank Insurance. 
Copy of the death certificate
If it is an accidental death, a copy of the coroner's report (if available)

Processing your claim

See the brochure

Legal disclaimers

1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.

2. Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans, under licence by the Canassurance Hospital Service Association, an independent member operating under the name of Blue Cross in Quebec, Ontario and Atlantic Canada.

3. National Bank Life Insurance Customer Service.

Explore our insurance solutions

Need help?

One of our advisors will be happy to help you! Call the number in the relevant section above.

Insurance claims

Making a claim

Credit card payment insurance

Travel insurance

Loan insurance

Little details that matter

Explore our insurance solutions

Mortgage loan
insurance

Loan and line
of credit insurance

Travel
insurance

Credit card
payment insurance

Need help?

Find a branch

Frequently Asked Questions

Insurance claims

Making a claim

Credit card payment insurance

Travel insurance

Loan insurance

Little details that matter

Explore our insurance solutions

Mortgage loan insurance

Loan and line of credit insurance

Travel insurance

Credit card payment insurance

Need help?

Find a branch

Frequently Asked Questions

Mortgage loan
insurance

Loan and line
of credit insurance

Travel
insurance

Credit card
payment insurance