We're here to help!
Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.
On this page
Your Mastercard credit card includes travel insurance:
Contact our assistance service¹, available 24/7.
You sign up for travel insurance
Contact our assistance service¹, available 24/7.
Your Mastercard credit card includes travel insurance:
Contact our assistance service¹, available 24/7.
You sign up for travel insurance
Contact our assistance service¹, available 24/7.
Fill out the form: The assistance provider will send you a claim form. You must fill out the form and return it as soon as possible, ideally within 90 days of the event to which the claim relates.
You can also download the claim form from the CanAssistance website and find the information you need to submit your claim.
Provide requested documents: The assistance provider may request supporting documents in order to complete the claim assessment. Return the requested documents within 90 days and no later than 1 year after the event to which the claim relates.
1. Complete the forms
We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents.
To prevent any further delays in processing your claim, please ensure all forms are completed in full.
2. Return the forms
Send the completed forms, along with all required documents, to the following address:
By email: assurances@bnc.ca
Include your first and last name and a phone number where we can reach you.
After receiving all the necessaryinformation for the review of your file, it will be studied within the next 20 business days.
Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.
or
By fax: 514-394-6604 or 1-866-394-6340
or
By mail:
National Bank Life Insurance Company
800, Saint-Jacques
Street, office 43511
Montreal (Quebec) H3C 1A3
We must receive the documents no later than one year from the date that the event occurred.
3. Contact us
You can also call National Bank Life Insurance Customer Service at 1-877-871-7500, option 2 to file a claim. We'll guide you through each step of the process.
Making a claim
1. Complete the forms
We'll let you know what forms to complete based on your situation
and insurance coverage. You can download the
documents or
we can send them to you.
To prevent any further delays in processing your claim, please ensure all forms are completed in full.
2. Return the forms
Send the completed forms, along with all required documents, to the
following address:
By email : assurances@bnc.ca
Include your first and last name and a phone number where we can reach you.
After receiving all the necessary information for the review of your file, it will be studied within the next 20 business days.
Please note that the email is not secure. Take precautions by adding a password to the document and by sending a second email with the password.
or
By fax: 1-866-394-6340 or 514-394-6604
or
By mail:
National Bank Life Insurance Company
800, Saint-Jacques
Street, office 43511
Montreal (Quebec) H3C 1A3
The documents must be received within 1 year of the date of the
event you are making a claim for.
Disability insurance: Waiting period
Please remember that there is a waiting period of 60 days (period
during which no benefits are paid) before you can
receive
payments. You can, however, submit the claim before the end of this
period. You are still responsible for making the loan payments during
the waiting period, while your file is being processed, and while
receiving insurance payments.
3. Contact us
You can also call National Bank Life Insurance Customer Service at 1-877-871-7500, option 2, to get your claim started; we'll guide you through the steps to follow.
In the event of disability:
Please note that we accept forms that you completed for other insurance companies.
In the event of accidental dismemberment:
In case of first diagnosis of Cancer:
In the event of an Involuntary Job Loss:
In the event of death:
In case of critical illness (Distinction Protection Plan):
For a Life event (Distinction Protection Plan):
Proof of one of the following events: post-secondary degree, professional certification or designation, marriage, purchase of a principal residence, birth or adoption of a child, payment of your last mortgage payment, retirement.
In the event of disability:
Please note that we accept forms that you completed for other insurance companies.
In the event of accidental dismemberment:
In case of critical illness:
In the event of death:
® MASTERCARD is a registered trademark of Mastercard International Inc. Authorized user: National Bank of Canada.
1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.
One of our advisors will be happy to help you! Call the number in the relevant section above.
