Help centre
Credit card insurance
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Do I have travel insurance with my credit card? You automatically receive travel insurance with the World Elite, World and Platinum Mastercard credit cards. -
How does the insurance and extended warranty on my purchases work? Find out how insurance and extended warranty coverage works on your National Bank credit card purchases. -
How do I activate my new credit card? Activate your new National Bank credit card from your online bank or in the National Bank app. -
How do I check my credit score? Here's how to check your credit score for free online, by mail, phone or in person with Equifax or TransUnion. -
How do I make an insurance claim on my credit card? Here's how to make an insurance claim related to your National Bank credit card coverage. -
I've got questions about my insurance. Who should I call? Call Customer Service at 1-877-871-7500 for assistance -
I did not receive the Mastercard ID Check code for my online purchase. What should I do? If you did not receive the Mastercard ID Check code to complete your online purchase, call us at 1-888-622-2783. -
I don't recognize a transaction on my credit card. What should I do? If you do not recognize a transaction on your credit card, block your card in your online bank and call us immediately at 1-888-622-2783. -
Is it safe to give my credit card number online or by phone? Giving out your credit card number online or over the phone is usually safe. Find out our tips for safe card use. -
What insurance does my credit card offer? Discover the insurance included with your National Bank credit card: protection on purchases, travel, payment balance. -
What is a loan? Learn more about the purpose of a loan. -
What is Mastercard ID Check? Mastercard ID Check protects you from fraud when you shop online. You will receive a secure code by email or text message to verify your purchase. -
Will I have to repay the amounts deposited to my card? You will not have to reimburse credit card payments covered by your credit card payment insurance
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