® Mastercard is a registered trademark of Mastercard International Inc. National Bank is an authorized user.
TM ID Check and Identity Check are trademarks of Mastercard International Inc. National Bank is an authorized user.
Help centre
I did not receive the Mastercard ID Check code for my online purchase. What should I do?
If you did not receive the Mastercard ® ID Check TM code to complete your online purchase, call us at 1-888-622-2783.
Good to know:
- The Mastercard ID Check code is sent by email or text to the contact information registered in your online bank profile.
- Learn more about the Mastercard ID Check service that helps secure your online purchases.
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How do I dispute a credit card transaction? To dispute a credit card transaction, first contact the merchant you dealt with. If you don't get the answers you need, call us at 1-888-622-2783. -
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I did not receive the Mastercard ID Check code for my online purchase. What should I do? If you did not receive the Mastercard ID Check code to complete your online purchase, call us at 1-888-622-2783.
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