Help centre
Why doesn’t my transaction appear on the right date?
Here’s why the displayed date of your transaction isn’t always the same as the date it was made:
Bill payments
Any payments made Monday to Friday before 9 p.m. ET are dated the same day.
Payments made after 9:00 p.m. ET or on a weekend or holiday are dated the next business day.
Transfers (between your accounts or to another person)
Your transfers are always sent instantly.
If you make your transfer after 9:00 p.m. ET, on a weekend or on a holiday, it will be dated the next business day.
Debit purchases
Purchases made after 9:00 p.m. ET on a weekend or holiday are dated the next business day.
Related questions
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Why do I need my phone to verify my identity online? You need to use your phone to verify your identity online when you open a bank account or get one of our credit cards. -
Why doesn’t my transaction appear on the right date? If your transaction is made after 9:00 p.m. ET, on a weekend or during a holiday, it will not appear on the correct date, and will be dated the next business day. -
Why am I receiving email alerts about my bank account? Receive email alerts for your bank account when your balance falls below $100 or the pre-determined amount of your choosing. Keep an eye on your finances and avoid fees. -
Why am I receiving alerts about my National Bank credit card? Get alerts about your National Bank credit card and stay up to date about your finances. Avoid fees and late payments. -
Which transactions can I make online? Manage your finances and make your daily transactions online at any time from your online bank or National bank app.
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