Help centre
Why do I need my phone to verify my identity online?
You’ll have to use your phone to verify your identity online when you open a bank account or get one of our credit cards.
To quickly verify and confirm your identity, take a photo of your
various pieces of ID and one of yourself with your phone.
Related questions
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Can I make online transactions from my external accounts? You cannot make transactions from your external accounts, but you can view your account balance and transaction history. -
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How can I add an account from another bank to my online bank? Add external accounts held at other financial institutions to your online bank and get the full view of your finances. -
How can I authorize someone else to manage my account? Authorize someone to manage your account by giving them power of attorney at one of our branches. -
How can I cancel my bank account package? Contact us to cancel the banking package on your chequing account, if you have reduced your usage.
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