Help centre
I haven't received my new credit card. What do I do now?
Contact us if you have not received your new National Bank credit card:
- Write to us from your online bank.
- Call us at 1-888-622-2783.
We'll cancel the card you didn't receive and send you another one.
Good to know:
- Your new card is sent within 5-10 business days of enrollment.
- Contact us if you have not received your card after 10 business days.
Related questions
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How can I build my credit with a joint credit card? You can build your credit while using a joint credit card, but only if you’re the main cardholder. Learn more. -
How does my credit card work? Learn more about how your National Bank credit card works and our tips for using it well. -
How do I apply for a credit card? Here's how to apply for a credit card with National Bank for clients or non-clients by following the online application process. -
How do I cancel my credit card? Want to cancel your credit card? Let us first find a solution and make sure you’re satisfied with our products and services. -
How do I get a joint credit card? Get a joint credit card by filling out the form or by calling us at 1-888-622-2783
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