You can now activate your National Bank Mastercard credit card from your online bank:
You can also activate your credit card by phone at 1-800-268-0808.
Lock your card
Lock your credit card to prevent fraudulent use. You will be able to unlock it whenever you want.
Unlock your card
Did you find your credit card? Unlock it in your online bank so you can use it again.
Replace your card
If you cannot find your credit card or if it has been stolen, you can replace it in your online bank. You will receive a new credit card with a new number.
If you think you have been a victim of fraud, block your credit card to prevent further attempts. This will give you time to make the necessary verifications. You can unblock your card at any time if you realize fraud was not committed.
You can request a credit card limit increase through your online bank. Once the request has been submitted, it will take 5 business days to process your request. You will be notified by email.
Planning a trip? Add a travel notification to prevent your cards from being locked while you're abroad. This helps strengthen the security of your accounts and prevent fraud. You can set up a notification in your online bank or from the National Bank mobile app. It's quick and easy!
You can use your rewards points to make a payment on your credit card balance. If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank mobile app.
Rewards points can be used as follows :
|Number of points required||6,250||12,500||25,000||125,000||250,000|
|Repayment amount ($)||25.00 $||50.00 $||100.00 $||500.00 $||1 000.00 $|
TM National Bank of Canada received the highest CX Index™ score among credit card issuers in Canada in Forrester’s proprietary 2020-2021 CX Index™ survey. The ranking was based on responses from 9,004 measuring 12 brands. The proprietary survey results are based on consumers’ opinions of the experiences with the brands in the survey. Forrester Research does not endorse any company included in any CX Index™ report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.
TM Apple, Apply Pay, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.
TM Android, Google Play, Google Pay, and the Android logo are trademarks of Google LLC. The use of this trademark is subject to Google’s authorization policy.
*Feature to lock or replace a card