Help centre
My account has been blocked. What now?
Your account is locked after 5 failed attempts to validate your password or verification code as a security measure to protect your account.
Try logging in again after 30 minutes. If you are still unable to access your online bank or National Bank app, reset your password by clicking the link on the sign-in page, or call us at 1-888-835-6281 for technical support.
Related questions
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Can I access different online services using only one sign-in partner? With the Interac® sign-in service, you can access different online services with only one sign-in partner. -
Can I change my sign-in partner? Yes, you can change your sign-in partner at any time with the Interac® sign-in service. Simply click the "Switch my sign-in partner" link and follow the instructions. -
Can I use more than one sign-in partner? With the Interac® sign-in service, you can add as many sign-in partners as you like, including your National Bank sign-in. -
Do I have to use the Interac® sign-in service to access participating online services? You don't have to use the Interac® sign-in service to access participating online services. You can use the username and password you created for that service. -
How can I learn to use my online bank? Become an online banking expert with our many available tools like demos, FAQs and virtual assistant.
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