Help centre
Can I still access my account if I’ve changed debit cards?
Even if you get a new card, you’ll still be able to access your online bank and National Bank app without issue. Your sign-in information will stay the same.
If you are having trouble signing in to your online bank or the
National Bank app after having gotten a new card, call us at 1-888-835-6281.
Related questions
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Can I access different online services using only one sign-in partner? With the Interac® sign-in service, you can access different online services with only one sign-in partner. -
Can I change my sign-in partner? Yes, you can change your sign-in partner at any time with the Interac® sign-in service. Simply click the "Switch my sign-in partner" link and follow the instructions. -
Can I use more than one sign-in partner? With the Interac® sign-in service, you can add as many sign-in partners as you like, including your National Bank sign-in. -
Do I have to use the Interac® sign-in service to access participating online services? You don't have to use the Interac® sign-in service to access participating online services. You can use the username and password you created for that service. -
How can I learn to use my online bank? Become an online banking expert with our many available tools like demos, FAQs and virtual assistant.
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