COVID-19: Support for our personal banking clients

Updated: May 20, 2021


Quick ways to reach us

The COVID-19 pandemic is changing your habits, and ours too. But don’t worry, we’re here to answer your questions.

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Even though our support measures have come to an end, we’re still available through many communication channels to help you find solutions.

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Connect with us on Messenger

If you have a Facebook® account, sign in and send us a message for quick assistance.

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Use our virtual assistant

Sign in to your online bank or National Bank app and use our virtual assistant, available 24/7. Need help getting started? Check out our step-by-step demos to help familiarize yourself with our various banking features.

Learn about my online bank

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Make an appointment with an advisor

Avoid the wait by making an appointment with an advisor at a time that’s convenient for you. Remote or in-branch, the choice is yours.

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For quick answers to your questions, click on the blue FAQ button at the bottom right corner of your screen, available at any time.

Financial solutions

Our support measures ended September 30, 2020. If your financial situation remains unstable due to COVID-19, explore our solutions that may be of assistance to you.

You can also make an appointment with an advisor to find the best solution tailored to your needs.

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Personal loans

If you’re still experiencing financial difficulties due to COVID-19, we suggest the following solutions to help you move forward during these uncertain times:

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Mortgage loans

Are you experiencing financial difficulties due to COVID-19? Here are some solutions that may help with your mortgage loan:

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Support for entrepreneurs

Discover the measures for businesses that National Bank and the governments have put in place.

Government measures

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Quebec student loans: Interest suspended until March 31, 2022

As part of COVID-19’s support measures, the Quebec government will not apply interest on student loans from April 1, 2021 to March 31, 2022.

For more information, visit the Qué website and our Frequently Asked Questions below.


COVID Alert app

Together, we can have a positive impact on our collective health. To limit the spread of COVID-19, we encourage you to download the free app from the government of Canada website

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Our advice

Consult our Answer Bank for insightful videos and articles on topics that range from mortgage loans, budgeting, savings and more. 

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Frequently Asked Questions – Student loans

1. Are all loans eligible for this measure?

Only loans from the Ministry of Higher Education's Student Financial Assistance program are eligible for this support measure.

Student lines of credit and personal loans are excluded. 

2. Do I have to continue to pay my loan for the next year?

Yes, you must continue to make your payments. This is a suspension of interest only.

3. Will my payments change?

The amount of the payment remains the same. This means that your entire payment will be capitalized to your loan.

If your situation does not allow you to maintain your agreement, you can:

- Apply for the deferred repayment program
- Increase your term to reduce your payment
- Postpone a  payment

4. Why is my payment not automatically reduced since the interest rate is 0%?

This option is currently being analyzed. In the meantime, if your situation does not allow you to maintain your agreement, you can:

- Apply for the deferred repayment program
- Increase your term to  reduce your payment
- Postpone a  payment

5. I am currently benefiting from the exemption period. Does this new assistance measure affect my situation?

The new assistance measure will also be applied to loans in the exemption period.

Six months after the end of your partial exemption, the government will reimburse the interest accrued during your partial exemption period. This repayment will be applied to your debt.

6. I am currently benefiting from the Deferred Repayment Program. How is this going to change my situation?

There will be no change to your situation as the Deferred Repayment Program is not affected by this assistance measure.