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Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne.html\"},{\"answer\":\"<p>If your card is lost, stolen, used fraudulently or retained by an ABM, call us immediately. An agent will walk you through the process.<\\/p>\\n<p><b>Canada and United States&nbsp;<\\/b><\\/p>\\n<ul>\\n<li>Toll-free: <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a><\\/li>\\n<li>Montreal area: <a href=\\\"tel:+15143941427\\\">514-394-1427<\\/a><\\/li>\\n<\\/ul>\\n<p>Both numbers are available 24/7<\\/p>\\n<p><b>Abroad<\\/b><\\/p>\\n<p>Call one of our <a href=\\\"https://travel.gc.ca/assistance/emergency-assistance/toll-free-numbers?_ga=2.63385647.1614036904.1561663195-1791457347.1561663195\\\" target=\\\"_blank\\\">international toll-free numbers<\\/a>. They are accessible from 50 countries.<\\/p>\\n<p>If you are calling from a country outside North America that is not on the list of international toll-free numbers, call an operator at <a href=\\\"tel:+15142813159.\\\">514-281-3159.<\\/a><\\/p>\\n\",\"question\":\"I lost my debit card. 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They are accessible from 50 countries.\\nIf you are calling from a country outside North America that is not on the list of international toll-free numbers, call an operator at 514-281-3159.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/debit-card-loss.html\"},{\"answer\":\"<p>Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;<\\/p>\\n<ol>\\n<li>Signing in to&nbsp;<a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">your online bank<\\/a>.\\u202f&nbsp;<\\/li>\\n<li>Click <b>My profile<\\/b> at the top right of the screen for desktop, or in the left menu if you\\u2019re on a tablet or phone.<\\/li>\\n<li>Click\\u202fon the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;<\\/li>\\n<\\/ol>\\n\",\"question\":\"Can I change my address in my online bank?\\u202f\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changement-d-adresse-en-ligne\",\"cleanAnswer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;\\n\\nSigning in to&nbsp;your online bank.\\u202f&nbsp;\\nClick My profile at the top right of the screen for desktop, or in the left menu if you\\u2019re on a tablet or phone.\\nClick\\u202fon the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-address-online.html\"},{\"answer\":\"<p>To sign in for the first time, go to the <a href=\\\"https://bvi.bnc.ca/index/bnc/indexen.html\\\" target=\\\"_blank\\\">usual connection page<\\/a> and sign in.<br>\\n<br>\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.<br>\\n<br>\\nIf you don\\u2019t receive this message, go to your <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">online bank<\\/a> and click <b>Create your account<\\/b>.<br>\\n<br>\\nAdd <a href=\\\"https://app.bnc.ca/\\\">your online bank<\\/a> to your favorites to connect even quicker in the future.<\\/p>\\n\",\"question\":\"How do I connect to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/me-connecter-ma-banque-en-ligne\",\"cleanAnswer\":\"To sign in for the first time, go to the usual connection page and sign in.\\n\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.\\n\\nIf you don\\u2019t receive this message, go to your online bank and click Create your account.\\n\\nAdd your online bank to your favorites to connect even quicker in the future.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/how-to-connect-to-my-online-bank.html\"},{\"answer\":\"<p>Click <b>Did you forget your password?<\\/b> on the <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">sign-in page<\\/a> and follow the instructions.<\\/p>\\n<p><a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-reset-password-online/emulator\\\" target=\\\"_blank\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"What should I do if I forgot my password to sign in to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/oubli-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"Click Did you forget your password? on the sign-in page and follow the instructions.\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/forgot-my-password-my-online-bank.html\"},{\"answer\":\"<p>You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.<\\/p>\\n<p>Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a> to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.<\\/p>\\n<p>Note that fees are charged for this service.<\\/p>\\n\",\"question\":\"Can I request a stop payment?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/bloquer-paiement\",\"cleanAnswer\":\"You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.\\nCall us at 1-888-835-6281 to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.\\nNote that fees are charged for this service.\\n\",\"boostKeywords\":[\"\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/request-stop-payment.html\"},{\"answer\":\"<p>You can order cheques by signing in to <a href=\\\"https://app.bnc.ca/d/checkOrder?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>:<\\/p>\\n<ol>\\n<li>Click&nbsp;<b>Overview<\\/b>&nbsp;in the left menu.&nbsp;<\\/li>\\n<li>Select the account for which you want to order cheques.<\\/li>\\n<li>&nbsp;Select the&nbsp;<b>Options<\\/b>&nbsp;tab.<\\/li>\\n<li>Click&nbsp;<b>Order cheques.<\\/b><\\/li>\\n<li>&nbsp;Follow the instructions.<\\/li>\\n<\\/ol>\\n<p>You can also order cheques by calling us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>.<br>\\n<\\/p>\\n\",\"question\":\"How do I order cheques?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-commander-des-cheques\",\"cleanAnswer\":\"You can order cheques by signing in to your online bank:\\n\\nClick&nbsp;Overview&nbsp;in the left menu.&nbsp;\\nSelect the account for which you want to order cheques.\\n&nbsp;Select the&nbsp;Options&nbsp;tab.\\nClick&nbsp;Order cheques.\\n&nbsp;Follow the instructions.\\n\\nYou can also order cheques by calling us at 1-888-835-6281.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-order-cheques.html\"}],\"displayFloatingMenu\":true}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}