Last updated: May 13, 2025
These are the National Bank of Canada terms and conditions for services related to the National Bank of Canada Short Codes. Please read these terms and conditions carefully. These terms and conditions may have changed since your last visit. Always check the “Last updated” date above.
A short code is either 5 or 6 digits long and displays as the sender or the receiver of a text message to a mobile device. In Canada, short codes are owned and administered by the Canadian Wireless Telecommunications Association. In the United States of America, they are owned and administered by the Cellular Telecommunications Industry Association.
Short Codes used by National Bank of Canada and its subsidiaries (“National Bank of Canada”) :
- Canada Alert short code – 262258 (BNCALT)
- Canada Promotion and information short code – 262622 (BNCNBC)
- US Alert short code – 622258 (NBCALT)
General conditions applicable to all National Bank of Canada Short Codes
- The National Bank of Canada may send you text messages through
the National Bank Short Codes for various purposes including:
- promotion and information (in Canada only);
- account and personal alerts;
- emergencies and
events.
- Text messages will be sent
according to the extent of the consent that you provide to the
National Bank of Canada. For example, you may provide your consent
by:
- Sending a text message from your mobile device to a National Bank of Canada designated number;
- Managing your text message preferences through a National Bank of Canada designated webpage;
- Making a verbal request to a National Bank of Canada representative;
- Making a
written request through a National Bank of Canada designated
document.
For information about each type of text message that you may receive, including instructions on how to opt in, opt out, manage preference or obtain assistance, consult the description of each type of message in the following sections.
- The National Bank of
Canada does not charge for the sending or receipt of text messages,
but standard messaging and data fees may be charged by your carrier.
For further details concerning what your carrier may charge, please
consult your plan. Your carrier and the National Bank of Canada are
not liable for delayed or undelivered text messages.
- The National Bank of Canada can deliver messages to the
following mobile phone carriersᶦ:
-
In Canada:
Aliant Mobility, Bell Mobility, Eastlink Wireless, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile, WIND Mobile. Additional carriers may be added. -
In the United States of America:
AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile. Additional carriers may be added.
-
In Canada:
- For all questions
about the service provided herein, you can contact the National Bank
of Canada by telephone (toll-free) at 1
888 835-6281.
- For all questions regarding privacy, please read the National Bank of Canada Privacy Policy.
Promotion and information (in Canada only)
Text messages related to promotion and information are sent from the promotion and information short code [262622] and may concern:
- promotional messages about offers and rewards on selected products and services from the National Bank of Canada;
- informational messages about topics related to the National Bank of Canada, its fields of activity and/or its products and services;
To stop receiving these text messages, text STOP.
To receive assistance, text HELP or INFO.
To sign up or to continue receiving messages after previously opting out, text an approved keyword to the promotion and information short code [262622]. Please note that depending on the promotional or informational campaign, you may be able to sign up by texting a keyword specified by the National Bank of Canada.
Message frequency and nature varies based on account activity and the preferences you set. To manage these text messages, text HELP or INFO.
Account and personal alerts in Canada
Text messages related to account and personal alerts content are sent from the alert short code [262258] and may concern:
- an authentication process related to the verification of your identity;
- a confirmation related to the use of your selected National Bank of Canada products and services;
- a detection of an event related to your selected National Bank of Canada products and services;
- a personalized message based on your profile and/or activity.
To receive assistance, text HELP or INFO.
Message frequency and nature varies based on account activity and the preferences you set. To manage these text messages, please text HELP or INFO
Emergencies and events in Canada
Text messages related to emergencies and events are sent from the emergencies and events short code [262258] and may concern:
- emergencies at your local branch;
- events hosted at your local branch.
To receive assistance, text HELP or INFO.
Message frequency and nature varies based on account activity and the preferences you set. To manage these text messages, please text HELP or INFO to short code.
Account and personal alerts in the United States of America
Text messages related to account and personal alerts content are sent from the alert short code [622258] and may concern:
- an authentication process related to the verification of your identity;
- a confirmation related to the use of your selected National Bank of Canada products and services;
- a detection of an event related to your selected National Bank of Canada products and services;
- a personalized message based on your profile and/or activity.
To receive assistance, text HELP or INFO.
Message frequency and nature varies based on account activity and the preferences you set. To manage these text messages, please text HELP or INFO
Emergencies and events in the United States of America
Text messages related to emergencies and events are sent from the emergencies and events short code [622258] and may concern:
- emergencies at your local branch;
- events hosted at your local branch.
To receive assistance, text HELP or INFO.
Message frequency and nature varies based on account activity and the preferences you set. To manage these text messages, please text HELP or INFO to short code.
[i] National Bank of Canada does not own the trademarks listed as the mobile phone carriers; those trademarks are the property of their respective owners
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National Bank of Canada
Corporate Marketing and Communication
800 Saint-Jacques Street
Montreal, Québec
H3C 1A3